Shipping Policy

Once your payment is verified, orders are processed within 2–3 business days. Processing time begins after payment confirmation — not at the time of order placement. Orders placed on weekends or public holidays will begin processing on the next business day.

During high-volume periods or promotional events, processing times may be extended by 1–2 business days. You will be notified of any significant delays via email.

We ship all domestic orders via trusted carriers. Delivery typically arrives within 2–4 business days after processing.

Shipping fees are non-refundable. If you refuse a delivery or the package is returned as undeliverable, the original shipping cost will not be refunded.

International shipping is available for customers paying via PayPal. Delivery times, rates, and available carriers vary by destination and are calculated at checkout.

Please note that international orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost. Customs policies vary widely — we recommend contacting your local customs office for more information.

Once your order ships, you will receive an email containing your tracking number and carrier information. Please allow up to 24 hours for the tracking status to update after receiving your confirmation.

If your tracking information has not updated within 48 hours, or if you have any concerns about your delivery, please contact our support team at support@lilywaistline.com.

Lily Waist Line is not responsible for lost or stolen packages after delivery confirmation by the carrier. If your tracking information shows delivered but you have not received your package, please contact the carrier directly to file a claim.

If your package is marked as delivered but you believe it was stolen, we recommend filing a police report and contacting your local carrier office. We are happy to assist with any documentation needed for claims.

We reserve the right to update this shipping policy at any time. Changes will be posted on this page with the effective date. Please review this policy periodically for any updates.

Last updated: May 2026